Researcher Information - TSUCHIHASHI Haruko |

TSUCHIHASHI Haruko

Department / Course

Aoyama Gakuin University School of Business Department of Marketing

Job Professor

Academic conference presentation
1.	2019/02/28	When Providing Better Services Leads to Complaints. (Society for Consumer Psychology: Annual Conference)
2.	2019/01/10	When Might Better Services Lead to More Complaints? (Association for Consumer Research: Asia Pacific Conference)
3.	2015/06/19	Customer Satisfaction Regulation in Group Service Consumption: Cross-Cultural Moderators (Association for Consumer Research: Asia-Pacific Conference)
4.	2014/11/08	Integrating Self and Other Experience in Customer Satisfaction Judgments: Cross-Cultural Moderators (第49回消費者行動研究コンファレンス)
5.	2013/10/03	Effects of Perceived Other's Satisfaction and the Role of the Interdependent Self in Group Service Consumption (Association for Consumer Research, North American Conference)